JBLoudG20 Posted December 16, 2006 Report Posted December 16, 2006 Ugh.. I have sent them 5 unanswered emails, as well as called three times. All I want is a pair of K271 velour pads, and the foam inserts from a K240. Can anyone advise me here?
KenW Posted December 16, 2006 Report Posted December 16, 2006 Have you tried posting on their support forum? I've seen a response to inquiries there a couple of times.
tkam Posted December 16, 2006 Report Posted December 16, 2006 It really sounds like things have been a mess support wise since they moved their US operations.
PsychoZX Posted December 20, 2006 Report Posted December 20, 2006 It really sounds like things have been a mess support wise since they moved their US operations. No kidding. I've been waiting for any word on my K1000s I sent in about 2 1/2 months ago.
JBLoudG20 Posted December 21, 2006 Author Report Posted December 21, 2006 It's absolutely absurd. Does anyone know of the K271 comes stock with the velour? And does Guitar Center RMAC (return to manufacturer) their return merchandise? I'm almost to the point of buying a 271, taking the foam discs, swapping the velour pads, and returning the 'phones so they can go back to AKG that way. But that's not honest, IMO so I doubt I'll actually do it.
PsychoZX Posted December 21, 2006 Report Posted December 21, 2006 It's absolutely absurd. Does anyone know of the K271 comes stock with the velour? And does Guitar Center RMAC (return to manufacturer) their return merchandise? I'm almost to the point of buying a 271, taking the foam discs, swapping the velour pads, and returning the 'phones so they can go back to AKG that way. But that's not honest, IMO so I doubt I'll actually do it. I don't think the 271s come with velour pads.
Nanoha Posted December 21, 2006 Report Posted December 21, 2006 Haha weird, I e-mailed them about getting a K240 headband and they responded within thirty minutes. They said they've shipped out the part within a day.
ojnihs Posted December 21, 2006 Report Posted December 21, 2006 I don't think the 271s come with velour pads. You are correct, they come with pleather pads, although the velour pads are quite nice.
philodox Posted December 21, 2006 Report Posted December 21, 2006 Talk to swt61 [steve] from head-fi as I know he is ordering some AKG parts for a friend of mine.
JBLoudG20 Posted December 21, 2006 Author Report Posted December 21, 2006 I did, and he said that the parts guy wasn't getting back to him either.
JBLoudG20 Posted December 21, 2006 Author Report Posted December 21, 2006 I'm boycotting AKG until they feel like getting back to me. AT all the way. Too bad I only have an ES-7 and ES-5
philodox Posted December 21, 2006 Report Posted December 21, 2006 AT all the way. Too bad I only have an ES-7 and ES-5I think you mean, "Too bad Audio Technica is poop." Yeah, that's it.
tkam Posted December 21, 2006 Report Posted December 21, 2006 "Too bad Audio Technica is poop." Except the L3000 as those own .
philodox Posted December 21, 2006 Report Posted December 21, 2006 Except the L3000 as those own.Still have yet to hear them...
ojnihs Posted December 21, 2006 Report Posted December 21, 2006 Still have yet to hear them... Same...
Rushbabyonboard Posted December 23, 2006 Report Posted December 23, 2006 What's wrong with the telephone? That is how I always contacted them when in Tenn.. Now: 818-920-3279
tkam Posted December 23, 2006 Report Posted December 23, 2006 The problem is when they moved to Cal. they lost almost all their good employees. Thats what it seems like at least.
JBLoudG20 Posted December 24, 2006 Author Report Posted December 24, 2006 What's wrong with the telephone? That is how I always contacted them when in Tenn.. Now: 818-920-3279 Yeah I think I'll give them a call on wed/thurs.
Ben Gramain Posted December 30, 2006 Report Posted December 30, 2006 Anyone know of the situation in the UK? I've tried contacting Harman but no reply, the *******. Seems like a shame to let my soon-to-be-replaced K701 collect dust as I've 'customised' them for my use by cutting the bungee cords. If anyone else is to use it I need to re-install the bungee cord assembly, and while I'm at it I'd like to replace one of the perforated metal earcup caps I screwed up trying to twist it off.
JBLoudG20 Posted June 15, 2007 Author Report Posted June 15, 2007 Anybody dealt with them lately? I called Frank yesterday and I sat on hold for a half hour, my entier lunch break, before hanging up. He picked up, said Frank, can you hold? I said OK. What a joke.
deepak Posted June 24, 2007 Report Posted June 24, 2007 I've been trying to contact Frank for the last two weeks. When I leave a message he never calls back. And the one time he answered his phone he quickly said he has to put me on hold, then it was another 10 minute wait. He hasn't replied to my email either.
JBLoudG20 Posted June 25, 2007 Author Report Posted June 25, 2007 Its absolutely terrible. They used to have such good service. This Harman move killed them, and as such I refuse to purchase anymore of their products.
qazwsx Posted June 25, 2007 Report Posted June 25, 2007 I e-mailed them on Friday for some pads--haven't gotten a response yet but it's been only two days.
JBLoudG20 Posted June 25, 2007 Author Report Posted June 25, 2007 I got a response, after I called Frank. He answered, asked to put me on hold. I kinda got a little hot under the collar, and asked if I should speak to his supervisor. I got an email reply later that day with prices.
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