AKG support worries.

[Rabu]

First off, hello everyone,

Recently I was doing a Re-cable on my AKG K-701's and I regrettably made a vital mistake and twisted the signal post on one of my drivers, snapping the small copper wire. Dejected with my horrible mistake I went of on a search for a proper AKG support line, much to my surprise every number I called resulted in no ringing for an extremely long period of time on any of the lines I attempted to contact them from (818 numbers). So naturally, the first thing I did was assume I should just email them, so I came across a gentlemen named Frank Rodriguez (frank dot rodriguez at harman dot com) whom was the "Customer Service Administrator". So I did, and I provided him with the model number of the driver that I needed to replace and he responded, he provided me with a price for the replacement as well as asked for my shipping information as well as my credit card information.

Now here is where things start to worry me. I (feeling REALLY stupid for having done this) put my full credit card information into the email and sent it. Ever since the email I sent with my information, my credit card has been getting declined at many other stores (as if it had been maxed out), and I haven't received any reply, no talk about shipping or the items being sent, and I haven't received any responses to my inquiries based on the status of my order.

Tomorrow I'm going to call the credit card company and have them tell me the charges on the bill for the last 2 weeks, just to put my mind at ease as to weather or not my card has been stolen (It'd be my fault if it did).

But this is the first time I've ever had a company that was so difficult to get ahold of, I honestly can't figure out why I can't call them via phone, and I have no idea which number to call, what desk to sent emails to, I'm just completely lost here.

So if any of you guys have purchased any replacement parts from AKG, can you please leave the email address / phone number you called to get the parts?

Thanks a lot guys.

[The Monkey]

Why are you waiting until tomorrow to call your credit card company? You should call it right now.

[mypasswordis]

Why are you waiting until tomorrow to call your credit card company? You should call it right now two weeks ago.

FTFY

[Rabu]

Okay yeah, I went through, It hasn't been stolen or charged, I just maxed my low limit without knowing, thank god. But now I'm stuck wondering what exactly I do next, Is he ignoring my emails? Or am I sending them to the wrong place entirely.

[The Monkey]

By "I went through" do you mean that the AKG charge appeared on your card? If so, sit tight and wait for whatever it is you ordered and stop pining after Frank.

Did you purchase these headphones from an authorized AKG dealer?

[Rabu]

Nah I mean I went through and checked my charges and nothing was there from AKG at all.

I purchased the headphones through Amazon, by Amazon, so it was a direct purchase from them, no third parties included.

So basically I just don't know what's up, I'd really love to have the parts on the way so I can replace them and have it all out of the way. I've been using these horrible Logitech speakers for a week and it's starting to make me crazy.

[The Monkey]

Call AKG again and tell them you want your crap and that you've got a good mind to go down there and show Frank what's what.

Or just call them again and ask nicely.

[Pars]

What? Is this the kinder, gentler head-case?

That took about 5 clicks:

Our products meet the strictest quality assurance standards. This is why we can offer you exceptionally long warranty coverage on our high-quality products.

In the event that service under warranty is ever required, first contact the dealer who sold you the AKG product.

USA

Harman Consumer

phone: 1.888.452.4254

email: [email protected]

http://www.akg.com/p..._psmand,12.html

You sure the lead wire on the driver isn't repairable? That said, why were you doing a recable? Oh yeah, I forgot... its fashionable.

[jvlgato]

What? Is this the kinder, gentler head-case?

We are polite here. We wouldn't want to offend anyone, would we?

[manaox2]

Some had it out pretty well with Rabut in chat.

[Rabu]

It's alright, I'm a big boy.

I was doing the recable because my stock cable was damaged (young children and pets) and when the damaged portion would be moved or flexed it'd cause crackling. I'm not the kind of moron that'd just decide to do a recable because it looks nice or is the 'in' thing to do.

The lead cable is also unfortunately snapped too close to the cone, so reattaching anything using solder runs a risk of melting the cone and housing.

I emailed Frank one more time, and if I don't get a response in the morning I'll definitely use the number Pars posted (Thanks alot by the way, that's the first time I've seen that number, it was right under my nose the whole time.)

[aardvark baguette]

tl;dr

[swt61]

AKG and Frank are notoriously slow about customer service. That's how it's been for years, and I doubt it's gonna change anytime soon. Fraudulant he's not though.

Either chill and remind him once a month, or find another solution that doesn't depend on AKG's customer service. It once took me 9 months to get a new set of ear pads.

[Rabu]

Oh man, really?

I hope it doesn't take that long, but thanks for putting me at ease, I appreciate it.