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Posted
I have to send mine back for the third time. This time a piece of plastic broke off one earpiece and the the sound keeps cutting out due to a problem with the connection between the cable and the earpiece. I can get it to work but certain movements cause it to cut out. It's not like I am abusing them. I use them mostly when I walk the dogs and sitting around the house.

That sucks, Mike. Your post makes me wonder about the long term durability on these things. I guess I'll eventually find out myself.

Posted
That sucks, Mike. Your post makes me wonder about the long term durability on these things. I guess I'll eventually find out myself.

On the possible good side, I am not aware of anyone else having similar issues. It seems to me if these are meant to be used by rock stars on almost nightly basis during a tour, I would think they would be more durable. I would say that maybe I got a bad set but they must have been redone the two times they went back due to the drivers coming loose. I will call tomorrow but this is getting old.

Posted

Actually, as can be seen in my post, I did understand what he meant to type, I just couldn't grasp the extent of the typo -- it was assumptuous of me to ask for a one-for-one correspondence on the number of letters, I realize that now in hindsight.

Sled brought to you courtesy of iPhone.
I lollered.
Posted
I have to send mine back for the third time. This time a piece of plastic broke off one earpiece and the the sound keeps cutting out due to a problem with the connection between the cable and the earpiece. I can get it to work but certain movements cause it to cut out. It's not like I am abusing them. I use them mostly when I walk the dogs and sitting around the house.

That sucks Mike,I know how bummed you where when you had problems at the NY meet.

I would request complete new earpieces instead of repairing yours.

Posted

Tom, that was the second time I've had the problem with the wires breaking in the earpieces I've assumed that when they repair broken wires on the drivers they had to redo my earpieces. I'm hoping to send them back tomorrow. Both of us being in Florida, they will have them the next day but who knows when I will get them back.

Posted

Mike, your pair is haunted. I think you need to ask them to rebuild from ground up if possible. Seriously.

As for the 30-day policy, in my experience, it is very flexible. Contact Jaime and it should be ok.

Posted
???

I'm figuring "asked", but have no idea how you got to one from the other, so am thinking maybe you meant something else entirely.

You should have sled me, I could have 'splained it to ya.

Posted

Good to hear. Although I've had the GS-1 and JH13 for awhile, never actually in my possession at the same time... until about two hours ago. Will try tonight.

Quick turnaround on the JHA adjustments.

Posted

Damn. As I mentioned above, I held back for a while on sending the JH13s for modification as I worried about overcompensation. Guess what happened? :( Left side now painfully large. Goes back Monday. Hopefully can find a spot between orig and now. If so I think that should be perfect. Kudos to JHA for fixing, but does kinda suck going back and forth repeatedly.

Posted

Mine came back a week to the day. The must have re-cased both as the fit is a bit more snug then before, which is an improvement over the last pair. Now I just wait for my super duper cable from whiplash, which should be here in a couple of days.

Posted

I think those of us who have posted issues are the exception, not the rule. Despite the problems I've had, and I suspect I've sent mine back more than most, I would buy them again in a heart beat.

Posted (edited)

Need for re-fit appears to be high, though, at least by looking at the threads/posts. I don't remember seeing so many posts about re-fits with other customs (UE, Sensaphonic, Westone) over on HF or here. I know most of us have had to send them back in for a re-fit (or two, or three....) and my re-fit process wasn't without minor annoyance.

Edited by Salt Peanuts

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