tyrion Posted March 20, 2013 Report Posted March 20, 2013 I just checked the website and mine shipped but no shipping notice received yet. Jim, I will let you know. This may be more than I need.
Dusty Chalk Posted March 20, 2013 Author Report Posted March 20, 2013 Well, this might be a problem, I don't think I got the Synology DS508, I think I got a Magnell DS508, some sort of wall mount, which is what the packing list says.
n_maher Posted March 20, 2013 Report Posted March 20, 2013 mine is supposed to be at home so I'll confirm when I get there in 20 minutes. Really glad I didn't buy any HDs... flat package here too. Fuuuuuuuuu...
Dusty Chalk Posted March 20, 2013 Author Report Posted March 20, 2013 Sorry, not the Magnell DS508, the Peerless-AV DS508. And yes, it is -- a wall mount with a computer holder. I am on chat with NewEgg right now.
n_maher Posted March 20, 2013 Report Posted March 20, 2013 Called NewEgg. Package is being RMA'd and it'll take at least a week to get my $$ back and it's highly likely that the 3rd party that fulfilled the order is a fuck up.
Dusty Chalk Posted March 20, 2013 Author Report Posted March 20, 2013 Yup, it was obviously drop shipped from "Magnell", and they probably told NewEgg that they have all this stock of DS508's, and could you blow them out at $200, etc. I don't blame NewEgg at all, but they really should just go ahead and refund the money -- some people bought a bunch of WD Reds or Greens or whatever to populate this, I'm just glad that I didn't get around to it between when I got the ship notice yesterday and when I came in and saw the box today. That's just softcore, dude.
grawk Posted March 20, 2013 Report Posted March 20, 2013 Same problem here. I asked for a replacement of the right item, I'll see what they say: Edit: They issued the RMA, which states the following: If Newegg no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) Newegg can send you a comparable replacement item, or 2) Newegg can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.
Dusty Chalk Posted March 20, 2013 Author Report Posted March 20, 2013 Hey! Chat guy didn't offer me a comparable replacement item. That said, there is no comparable replacement item -- you search on $100-$300 NAsseses, and it just sort of stands out as being in a completely different league. I think I'll stick with my refund and be happy.
grawk Posted March 20, 2013 Report Posted March 20, 2013 comparable replacement to me is 5 drive intelligent array, so newer synology, or drobo, etc.
Dusty Chalk Posted March 20, 2013 Author Report Posted March 20, 2013 I'd be hard pressed to accept a $200 5 bay NAS over a refund. 'cause you know they're not going to give you another MSRP $1500 NAS, right?
deepak Posted March 20, 2013 Report Posted March 20, 2013 Weird, another vendor made the same mistake three years ago, same Peerless wall mount thingy was sent http://forum.synology.com/enu/viewtopic.php?f=152&t=19557 Surprisingly no Slickdeals thread of raging angry posts from people that bought 5 each.
n_maher Posted March 21, 2013 Report Posted March 21, 2013 Limit was one per customer, Pak. And Newegg just contacted me saying it was an inventory mistake but if I wanted the Synology they'd overnight me one once the defective shipment was returned. I said yes, that'd be fine so there's still a chance...
n_maher Posted March 21, 2013 Report Posted March 21, 2013 The DS508 is listed as back in stock on Newegg and the price is still the same... http://www.newegg.com/Product/Product.aspx?Item=N82E16822108012&Tpk=ds508&IsVirtualParent=1
Dreadhead Posted March 21, 2013 Report Posted March 21, 2013 Are you guys being made whole or are you just getting refunded?
n_maher Posted March 21, 2013 Report Posted March 21, 2013 Are you guys being made whole or are you just getting refunded? I got an email from Newegg last night that said the following: I truly do apologize as it looks like there was an error in our inventory when this was labeled. The inventory is correct. Would you like to change your RMA to a replacement? Please let me know how you would like to proceed. Again, I apologize for this and I hope that you have a wonderful day. I called the CS contact that I was given and they stated that as soon as the incorrect item was returned (with the prepaid label they provided) that they would overnight me the correct Synology DS-508. So I'm hopeful that the second time will be the charm.
skullguise Posted March 21, 2013 Report Posted March 21, 2013 The DS508 is listed as back in stock on Newegg and the price is still the same... http://www.newegg.com/Product/Product.aspx?Item=N82E16822108012&Tpk=ds508&IsVirtualParent=1 Don't NEED this, but certainly can use it....ordered...... Hopefully will get the proper item shipped!
grawk Posted March 21, 2013 Report Posted March 21, 2013 I paid for my own label, I need to push them to refund that
n_maher Posted March 21, 2013 Report Posted March 21, 2013 I paid for my own label, I need to push them to refund that Yeah, no way you should be paying to ship back something you didn't order. They emailed me a prepaid UPS label within an hour of calling CS.
tyrion Posted March 21, 2013 Report Posted March 21, 2013 Something is being delivered here today. Based on the above, not sure what to expect other than no NAS.
morphsci Posted March 21, 2013 Report Posted March 21, 2013 I just checked the website and mine shipped but no shipping notice received yet. Jim, I will let you know. This may be more than I need. Thanks Mike. I will take you up on it if it is the real deal. As Nate said they are back in stock but I am waiting to see if and when people start actually receiving a NAS. By the time it is straightened out they will probably be out of stock.
tyrion Posted March 21, 2013 Report Posted March 21, 2013 Wall mount just delivered. Time to contact NewEgg.
tyrion Posted March 21, 2013 Report Posted March 21, 2013 I told them I wanted a refund once the package started to ship to them. Waiting up to 5 days due to their mistake pissed me off. They say they are out of stock and no promises on getting a the NAS, which means no NAS.
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