thrice Posted May 14, 2008 Report Posted May 14, 2008 So there I was just replacing the black olives when BAM, there goes the little black tube that the foamies slide on. :rant: :rant: Anyone know if this is something Shure will even replace/repair? Gah! I use these too and from work everyday. Well, the Senn PX100 I ordered will be getting some serious time when it arrives.
Chekhonte Posted May 14, 2008 Report Posted May 14, 2008 I broke a filter off of my e5c when they were out of warranty and shure replaced them free of charge. They have the best customer service I've ever encountered. I'm sure that they'll replace them. Give them a call and ask for yourself.
Salt Peanuts Posted May 14, 2008 Report Posted May 14, 2008 Oh man, that sucks. Here's hoping Shure takes good care of you.
n_maher Posted May 14, 2008 Report Posted May 14, 2008 Stephen, If they won't repair/replace them just let me know and I'll send down the SE310s, you can have 'em.
thrice Posted May 14, 2008 Author Report Posted May 14, 2008 I wouldn't mind a repair fee at all. I won these at the first National Meet in NY, so they have special meaning there too. I was the first on head-fi to get a pair.
thrice Posted May 14, 2008 Author Report Posted May 14, 2008 Stephen, If they won't repair/replace them just let me know and I'll send down the SE310s, you can have 'em. Thanks nate, but hopefully that won't be necessary. I see Skylab and some other guy have pairs on HF for $250 and $265 which are killer deals. I guess I'll call tomorrow and see what's what. The worst thing is now I have nothing for tomorrows commute save iBuds. Oh well, I'll live I'm sure.
Chekhonte Posted May 14, 2008 Report Posted May 14, 2008 Just so you know thrice, shure will replace any out of warranty pair of their high end headphones for $125 no matter what.
tyrion Posted May 14, 2008 Report Posted May 14, 2008 I don't know how long ago Shure did those free repairs because a friend had a pair of SE420s I think and the cable attachment at the ear piece broke and he was charged for he repair. They were about 6 months out of warranty.
Chekhonte Posted May 14, 2008 Report Posted May 14, 2008 shure headphones have a 2 year warranty, did the se420s even come out 2 years ago?
bhd812 Posted May 14, 2008 Report Posted May 14, 2008 talk to Sugarfried from HF.. and then rest easy
tyrion Posted May 14, 2008 Report Posted May 14, 2008 talk to Sugarfried from HF.. and then rest easy I did and was told that they charge for repairs. The $125 mentioned above is what my friend paid.
jinp6301 Posted May 14, 2008 Report Posted May 14, 2008 Stephen, If they won't repair/replace them just let me know and I'll send down the SE310s, you can have 'em. nate is the nicest person ever
n_maher Posted May 14, 2008 Report Posted May 14, 2008 nate is the nicest person ever Not even close, but I do what I can.
Salt Peanuts Posted May 14, 2008 Report Posted May 14, 2008 nate is the nicest person ever Seriously, how can you not love this guy?
thrice Posted May 14, 2008 Author Report Posted May 14, 2008 Well even at $125 I would be getting out cheap....I guess it's going to be a call to Shure tomorrow.
riceboy Posted May 14, 2008 Report Posted May 14, 2008 Sorry to hear about your E500 . Please let us know what Shure does. I haven't had to send them anything for repair, but I always keep hearing about their excellent customer service.
jinp6301 Posted May 14, 2008 Report Posted May 14, 2008 well even if you dont have the receipt, they usually replace it for free if youre still within the two year warranty. (they check the date of manufacture on the plug) When I had my e2c's they had it back in my hands in a week
riceboy Posted May 14, 2008 Report Posted May 14, 2008 well even if you dont have the receipt, they usually replace it for free if youre still within the two year warranty. (they check the date of manufacture on the plug) When I had my e2c's they had it back in my hands in a week Wow, in a week. That is some damn good service. Too bad the computer companies don't take notes from Shure..
thrice Posted May 14, 2008 Author Report Posted May 14, 2008 Called Shure. I need to send them in with a money order/CC for $145. Not bad, it certainly beats buying a new pair. They don't repair them, they just replace them. Seeing as I won them and got them for free, I think I'm coming out just fine in this.
Chekhonte Posted May 14, 2008 Report Posted May 14, 2008 Crud, I'm sorry thrice but I just looked up shure's flat rates for fixing broken headphones and it's 145 dollars for them to fix your e500's.
riceboy Posted May 14, 2008 Report Posted May 14, 2008 Called Shure. I need to send them in with a money order/CC for $145. Not bad, it certainly beats buying a new pair. They don't repair them, they just replace them. Seeing as I won them and got them for free, I think I'm coming out just fine in this. That is great that they are going to replace them, even with the cost . They sure do have good customer service.
deepak Posted May 14, 2008 Report Posted May 14, 2008 You know what I've always wondered. They've managed to become such a popular company that there are countless people on Headfi that can't manage to spell "sure" (not the proper noun company name) correctly and instead spell it as shure
bhd812 Posted May 15, 2008 Report Posted May 15, 2008 You know what I've always wondered. They've managed to become such a popular company that there are countless people on Headfi that can't manage to spell "sure" (not the proper noun company name) correctly and instead spell it as shure Shurely you can't be serious...
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