So... I'm a little frustrated, but let me know if this is unreasonable.
I noticed that there was a different number of washers on the left vs right side of my HE-5's and emailed Head Direct to see if they could tell me what they were so I could get some replacements. Here's what I'm talking about:
On one side, there are two sandwiching the pieces, and there's only one washer on the other side.
And this is Fang's reply:
Yes I know it's being picky, but would it be so hard to tell me what they are?