No doubt about this, I know a couple of dealers and their the literally want nothing to do with email. Too much time invested with little results, half the time people sending the emails are competitors trying to beat prices, other times it's just some idiot who has no real interest but since it doesn't take much time to fire off an email they send it anyway. It takes more effort to call but I'd almost rather deal with someone I can actually get on the phone, I actually refuse to do business with any website that doesn't list a contact number and address. And I'm amazed by the number of people who freak out when they have to actually call someone.