As much as I like my MacBook Pro, the Apple Stores are a pain in the ass. One of my vent fans crapped out a few weeks ago, and it's still under AppleCare, so I figured I'd take the thing in, get the fan swapped, and we'd be good to go. I'm not within an hour of an Apple store, so I had to make special travel arrangements to get there on a weekend, so I make my Genius Bar appt. and start driving there. Traffic is a bit heavy, and I got there about 10-15 minutes after my specified time.. they canceled my appointment and I had to wait nearly an hour before anyone would even talk to me.