I agree -- it should be the choice of the consumer whether or not they want to put with that. Personally, I am of the camp that they are worth it, but I also understand for example, Marc's frustration, since he's having other issues in addition to the wait time. I also agree that Mikhail can do a better job of estimating delivery times and following up, and should try to improve in that area -- and that doesn't mean build them faster (although that'd be nice, too), it means estimating less optimistically. I know from the marketer's perspective, that one might worry about losing business if the estimates are too long, but look at what's happened due to disappointment -- lost business. There are phone calls he'll probably never get because of some of the discussion here.