This /\ /\ /\ /\. From my limited experience and from numerous interviews with our annual appliance repair session technicians, newer appliances have a five year life expectancy on average. Some last longer some less, but rest assured with the new technology a repair service call will be about 65-75% the cost of a brand new unit. Sucks to live with first world appliances.
Nate, you are checking and cleaning your washer's lint trap on a regular basis right? Like after each towel and sheet load? For the time being until this is fully resolved also try turning her pants inside out and buttoning her blouses and turning them inside out then running them through the wash cycle.