Based on my current time waiting on a Canada post item, people are going to have to leave these headphones to their music nerd nephews. This is a situation where if I were a buyer in the crowd of people I'd be cautioning patience. One foul-up which effects the outgoing items en masse looks disasterous but could be just an unforseen complication by a start up which is jumping in the deep end with the distribution.
I'd certainly rather that be the case than there be an actual gigantic balls-up which is going to lead to pain, misery, frustration and anger.
as far as the "reversing the mods". The description of what is done does sound long and involved and may be a large portion of marketing schpieil.