Guys this whole debacle has intrigued me so much that I have taken it upon myself to get personally involved. That's something I usually never do, but I just had to learn more.
I put in a call to JenaLabs and had to leave a message with what I assume was a secretary. She assured me that someone would return my call.
About 20 minutes later I received a call back from two JenaLabs technicians. After inquiring about the R-10 case in question I was hit by a barrage of unintelligible mumbo jumbo from one of them. The other was strangely silent.
So the truth is I'm no closer to knowing what has transpired than you are.
However even though the silent technician had nothing to say , he gave me an odd feeling that there was more to the situation than I was hearing from the other tech.
Sorry I couldn't be more help, but I did discover that video conferencing is pretty cool.