skullguise

Funny, that's been one of my past complaints, poor packing....no damage, but it always seemed like the possibility was there. Haven't received a reply from my pal, haven't gone through normal channels yet. Want to see how she reacts, if she takes care of me and also gives me a contact of higher-ups. All in all, it's an annoyance, but I'm not horribly upset. I'll certainly take my business elsewhere, but as long as I have a bit of time to stir the pot, I'll see what I can do. IMO, they need some humility, and need to re-connect to the customer a bit with their Customer Service.

That is really cool, glad it's coming along well. I remember years ago, one of my favorite dealers did a demo with Michael Greene of RoomTunes. They used a system and room I had a lot, with Rowland electronics and Ariel speakers. Always thought they were underwhelming. Michael went in during the early evening and started the work. he came out after a while, saying he was about 1/2 done, but that people should go in and listen. The difference was absolutely night and day! What before sounded two dimensional and tonally flat, was totally open and tonally near-perfect. So congrats on the progress....imagine what it'll sound like once you replace those speakers!

DIY now means Destroy It Yourself.....that timelapse is indeed hilarious!

Dragging up the Newegg story again....apologies to those who are tiring/tired of it. Got an email that the RMA was received, then another that it was approved, and finally a credit invoice...for the sales amount only, no shipping Sent a livid note to my new best friend there, the CS rep who gave me her specific work email. Told her I wanted the contact info of the top person in customer support so that s/he could hear my story and tell me that they are going to do something about this horrible service in the future. My next to last line in the email: "This is completely unconscionable, or at a minimum completely incompetent!" Love this shit.....

Glad you're mending Jacob!

Also very jealous! Am going to try and see her in Boston......

I was listening to the YouTube "preview" of this, sounds pretty promising....any +/- thoughts yet from your perspective?

My poor British friend STILL eats and admits to liking Marmite....he's only been here in the US since ~1978! Looks like a grand time, love that profiterole pic....

Thinking good thoughts and sending best wishes, Larry and Peter.....

Can't believe I didn't notice it earlier. Happy Birthday Doug, wishing a great day, and a great year wherever you land!

I received a note in response to my online "issue." The status said "resolved" yet it was little more than the same crap already spewed at me. The only difference is that the gift card amount went to $25. So I replied no thanks, it wouldn't do me any good since I didn't want to deal with NewEgg anymore. I then proceeded to tell her what REAL customer service is, exemplified by another company in another situation (B&H). The fact that all I got was more of the same scripted line told me they don't "get it" anymore. They only seemed to want to make sure their issue closure stats looked good. All in all, not a huge deal, but it did somewhat annoy me that the attitude I got was basically, "We sent you the RMA and UPS form, here's $XX, now go away....but keep shopping here." Now to wait for the refund, and see if they refund shipping or not.

Great news, congrats!

Happy Birthday! Hope it's fookin' great!

I can't believe they weren't refunding shipping by default... I am actually hoping that they will give me a better deal on another decent NAS system. The $20 isn't so bad if I felt like they were really making good on something, but it was the lack of real attempts at customer service that just irked me. The supervisor just wanted to process the refund and get me off the phone, was seemingly TRYING to be helpful; but looking back on it I realize she never even apologized....it was in essence scripted, with only so much she could do to help. I really want to see if someone gets back to me, she DID say that the contact info on the web site goes to higher visibility then her. So we'll see..... This is more a test to see how far they'll go in the name of customer service & satisfaction. At a minimum, I'll get the refund (including shipping!).

Chatted with a trying-to-be-helpful-but-not-given-any-power-to-make-decisions Customer Support Supervisor. She processed my RMA, and offered me a $20 Gift Card. I alternated between calm but livid, and then sad to see what the company has become. I denied the $20, calling it not much of a gesture, then wrote via the website to Customer Service & requested contact from someone who actually cared about their customers.....laid out a ramble of a story, along with other issues I've had with them but never cared enough to write about until this "last straw." I said I would likely close my account and go back to try TigerDirect again, but was too nervous to do it now lest they screw up this RMA & refund (also mentioned that some didn't get shipping refunded). Even if it gets me nowhere, it's fun to vent.....I think I helped Jessica the Supervisor practice her Customer Service phone skills (she didn't quite fail, but it was clear she only had scripts to go against and no power to authorize much else beyond the gift card). No offer to escalate, no offer to help try and find a similar product, etc.

Assuming it's a flat panel TV, how about a stand with a mounting backplane to attach the TV?

Well, got my large slightly-flat package last night that clearly isn't a NAS device..... Going to write some notes down on what to bitch about, then call NewEgg....figure the best I'll get is the refund, but we'll see.

^^^ I wanted to, but couldn't stop, watching

Repeated....good luck Larry, hope all turns out OK. Dusty: now it's time to unpack again

X2

No, but just got a message at home today that they "may" have shipped the wrong item.....but no worries, they flagged my account already, and will happily send a return label for RMA and credit me. Dinks..... Going to call and complain to no end, just to see if they'll give me anything....

Got back late yesterday from a couple places in NJ and PA. Party for my aunt and uncle, 65 year wedding anniversary. But then got to see a whole bunch of cousins from my generation at that party and a brunch the next day, some I haven't seen in many years. Every part of the family has some dysfunction, but it's OUR dysfunction and I love them!

Fixed......

Cardas now has some of the Clear and Clear Light headphone cables in addition to the original; I have the Clear Light and it gives my favorite (Revelation Audio Lab) a hard run for the $ on both the 580's and 600's.

Bummer....oh, well, I think I'll do the escalation thing if I get a wall mount, and see if it gets me anywhere.....I can have a lot of fun escalating through multiple levels of management. I think what especially would piss me off is that they brought it back "in stock" at the same price even after they realized they had an issue. That would be a major escalation point for me....