Sounds like one of my Ensenda experiences. That really sucks. I hate that amazon uses these companies. By the way, were these 1-day or 2-day amazon prime purchases? How long before the cutoff deadline did you buy them? I am trying to figure out if there is a way that I can make sure that UPS delivers all my packages. I think that everytime I have had Ensenda deliver a package, I have ordered long before the cutoff time (usually over the weekend). My theory is that Ensenda is not organized enough for amazon to use them if you order at the last second. Of course, my theory is based on very little evidence so is probably wrong.