Remember it well, since I ordered one too. I pulled a major Karen when they wanted to charge me return shipping. I got someone pretty high up and vented. To his credit he took it well, apologized again, and offered me some small token discount on my next purchase.
I told him no thanks, and that I and some others stopping purchasing won't make a dent in their bottom line; so why do they have any impetus to change. But I also mentioned that token gestures AFTER the fact don't make up for ugly business practices and nasty consumer experiences, and they should really focus on improving that piece of customer sat.
I'm sure he had as much as 15-20 seconds of troubling thought that evening....but I haven't shopped there since.